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FEATURES
• Attractive GUI based management, configuration, reporting, backup.
• Predictive dialling.
• Multiple campaigns on a single server.
• Superviser zone with real-time agent status.
• Comprehensive reporting covering all elements like date | agent | disposition | campaign etc.
• Advanced auto churning option for leads.
• Call transfer-Call conference .
• 100% Call recording, search and maintenence.
• DNC list scrubbing.
• Option for Progressive dialing | Manual dialling .
• Online statistics- live status of agent | campaign.
• Call Back facility and storage.
• Customized script.
• Faster Call disposition with no waste of time.
• Complete customer information on the screen.
• Instant messenger.
• Leads can be managed to call in any TimeZone .
• Import – Export of leads.
• Complete lead status for each campaign.
• Agent event monitoring.
• Inbound calls .
• Data backup.
• Map insertion.
• Internet browser.REPORTS
All calls are logged and statuses of calls are logged as well as agent time breakdowns
• These are the points covered in the reports and which can be seen with respect to Agent | date | campaign | disposition.
• Agent wise | campaign wise | date wise Disposition report.
• Date wise Outbound Call report.
• Agent wise | campaign wise | date wise Outbound Call report.
• Agent wise Login Hour report..
• Database report.
• Day summary.
• Sales report.
• Reports can be previewed and also exported to MS-Excel also.
SYSTEM REQUIREMENTS
Server computer
- Windows XP .
- Xeon 3.0 or above with 2 gb ram for say 15 seats.
- Headphones with inbuilt microphone.
- Sound card that supports full-duplex audio ( most modern computers do )
Agent computers
- Windows XP .
- Pentium IV-2.4 GHZ or above with 256 MB RAM.
- Headphones with inbuilt microphone .
- Sound card that supports full-duplex audio ( most modern computers do )
Other requirements
– Lease line | Broadband connections .
– Voip minutes
P.S- Requirements may change as per the call center setup configuration.
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